New Australian research has asked lawyers which platforms they actually recommend. Below, we’ve grouped all 18 solutions from the study into two sections by Net Promoter Score (NPS): the Leaders and the Strong Performers. We also wanted to highlight a a quick guide to building a shortlist using the NPS, peer input and simple checks to help you navigate these platforms.
Key Summary
- The highest-rated platforms are highlighted first.
- The next tier of strong performers used across Australian practices and in-house teams.
- Shortlist tools using NPS, peer recommendations and trials.
Source of rankings: the 2025 platform report by Agile Market Intelligence (linked in Information Sources below).
Leaders (NPS ≥ +15)
These platforms top the lawyer-rated list by NPS in the latest research.
- Dye & Durham — workflow, settlements and practice enablement tools widely used across Australia.
- Harvey — AI assistant for research and drafting within legal workflows.
- PEXA — electronic conveyancing and property settlement network.
- Smokeball — practice management with matter workflows and automation.
- InfoTrack — searches, eSigning, and matter-centric productivity tools.
- Law In Order — eDiscovery, managed document review and legal tech services.
- Smarter Drafter — document automation and precedents.
- triSearch — searches, eConveyancing and practice add-ons.
- iManage — document and knowledge management for firms and in-house teams.
Strong Performers (0 < NPS < +15)
Solid, widely used platforms that many teams rely on day-to-day.
- LawVu — matter and contract management for in-house legal teams.
- Lexis Advance — legal research platform.
- Securexchange — secure document and data exchange (conveyancing and property).
- SettleIT — property settlement support.
- Practical Law — know-how, practice notes and precedents.
- Intapp — intake, conflicts, risk and firm operations tooling.
- Lexis+ AI — AI-assisted research and drafting features.
- LEAP — practice management and matter workflows.
- Actionstep — cloud practice management for SMEs and mid-market firms.
Build a Shortlist with NPS (and What Really Drives Adoption)
The latest research indicates many firms first hear about platforms through peer recommendations, and that user experience is a key driver of loyalty. Rather than starting with long feature grids, use these quick steps to explore options that your peers rate highly and that feel good to use.
Step 1: Define the one problem you want to improve
Write one line: “We want to reduce X (e.g., conveyancing admin time, document retrieval, first-draft rework) by Y% this quarter.” Match it to a use-case cluster (matter management, research/drafting, eDiscovery, settlements/conveyancing, document automation).
Step 2: Form an NPS-first shortlist
From the ranked lists above, choose three platforms near the top for your use case. Sense-check with two peer recommendations (internal champions or trusted colleagues). This mirrors how many firms actually discover tools and helps avoid “demo bias”.
Step 3: Run a quick trial before any procurement steps
Give each candidate one real matter and two testers (a power user and a sceptic). Ask both to note quick impressions on three questions:
- Can I complete the task in fewer clicks?
- Is the interface clear under time pressure?
- Did I reach a court- or client-ready output faster?
Keep a one-page pilot note (what was tested, time saved, any red flags). High NPS plus positive impressions is a simple signal to continue exploring.
Two sensible guardrails while you trial
- Policy & risk: If AI features are involved, apply your existing guardrails (no confidential inputs to public models; human review before filing).
- Change management-lite: Nominate a practice champion, schedule a training, and share “how we use it here” information to support adoption.
Conclusion
With a clear, lawyer-rated ranking and a simple way to trial tools, evaluating legal tech doesn’t need to be complex. Start from platforms your peers already recommend, run a quick trial on real work, and keep notes on what helps your team move faster with confidence.
Disclaimer: This blog is a general overview and should not be construed as professional legal, financial or medical advice.
FAQs
- What is an NPS ranking and why use it here?
Net Promoter Score indicates how likely current users are to recommend a platform. It’s a quick way to see peer advocacy before deeper evaluation.
- Should we choose only from the Leaders list?
Not necessarily. Strong Performers may fit your exact use case or budget better.
- How do we keep trials low-risk?
Use non-confidential matters where possible, apply your usual privacy and verification steps.
- Does this article endorse specific products?
No. The lists reflect lawyer-reported rankings in external research. Every firm should run its own evaluation.
